The role of the Customer Support Co-ordinator is to be the first point of contact into Green Spark and to ensure the customer receives a professional, friendly and consistently high-quality service response.
One of the primary functions is to gather information, questioning and listening and capturing details to be able to make technical decisions on appropriate responses to client requests for reactive call outs, short term works or enquiries about any future work. At all times ensuring all contacts are accurately logged and loaded onto the CRM system.
Calls will be answered in a timely manner, always remaining professional and knowing when to escalate queries if necessary. Ensuring each call is managed from the start, taking ownership, following up, chasing any outstanding actions through to reporting, invoicing, and closing of a job.
You’ll be acting as the central liaison point between customer and engineer, dealing with any parts and materials needed and continuously being in the know about how a job is progressing.
The helpdesk operates 24 hours, 7 days a week. As a part of the team, you will be included in the overnight on call rota which operates when there is no manned helpdesk.
Job Type: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
- Business-to-Business Technical Support : 1 year (preferred)
Work Location: In person
Doncaster DN4 5PN • Hybrid work
£33,000 - £37,000 a year